House Clearance T & C's

1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply house clearance services (“Services”) to you.
1.2 Why you should read them. Please read these terms carefully before you book our Services. By accepting our quotation or visiting our website, you accept these terms and conditions. They tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these terms, please contact us to discuss.

 

2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Cambrian Clearance, a company registered in Wales. Our registered office is at Unit 4a, Bydwynn, Llanbedr, Gwynedd, LL45 2LP. Our registered VAT number is 997336461.
2.2 How to contact us. You can contact us by telephoning our customer service team at 01341 241 888 or by writing to us at cambrian.clearance@gmail.com.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your clearance request.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How to request a clearance. You can contact Cambrian Clearance to discuss the items that need to be cleared. We will then provide a quote based on this description, a house visit, or images sent through.
3.2 Acceptance of the quote. Once you have reviewed the quote, you can accept it either by signing the quote acceptance form or via email confirmation. The contract will come into existence at this point.
3.3. Quote valid for 28 days.

4. PROVIDING THE SERVICES
4.1 When we will provide the Services. We will begin the Services on the date agreed with you during the clearance booking process.
4.2 We are not responsible for delays outside our control. If our supply of the Services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any Services you have paid for but not received.
4.3 If you do not allow us access to provide Services. If you do not allow us access to your property to perform the Services as arranged (and you do not have a good reason for this), we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property, we may end the contract and clause 7.2 will apply.
4.4 Quotations and adjustments. Quotes provided by the Company are based on the initial assessment of items to be cleared. If any items are added or removed after the quote has been provided, the original quote becomes null and void. A new quote must be issued to reflect the changes. The Company reserves the right to adjust the quote if there are significant changes in the volume or nature of the items to be cleared.

5. YOUR RIGHTS AND RESPONSIBILITIES
5.1 Property access and safety. You warrant to us that you are lawfully entitled to allow us to access the property and that the property is safe for us and our subcontractors to enter and perform our work. You must keep us fully indemnified against any loss, damage, or liability arising from breaches of this warranty.
5.2 Keys and postal responsibilities. If you send keys via post, we are not responsible for loss of keys in the postal system.
5.3 Specialised disposal items. You must inform us of any items requiring specialised disposal, such as hasardous materials, which we do not collect.
5.4 Client advisories. You must inform us of any known circumstances that may hinder our crew during the clearance or adversely affect the timely completion of the work.
5.5 Damage to property. If our staff accidentally cause damage to the property, we will assist in rectifying any problems caused. We require photographic evidence of the damage and remedial works, along with three independent quotes from accredited trade persons or companies, and copies of all receipts and paperwork.

5.7 Ownership of cleared items. Any items taken from the property as part of the house clearance are immediately owned by Cambrian Clearance. Some items, upon agreement with the customer, will be taken and put against the overall cost of the house clearance. This will be agreed and taken into account when the quote is provided. If any of these items are removed, the contract will become null and void. If no cost is due, as outlined in the quote, all items will become the property of Cambrian Clearance unless specified otherwise, when the quote is signed.
a.If any items are removed and Cambrian Clearance is not notified, the quote is null and void and the cancellation policy will be applied.
6. PAYMENTS AND REFUNDS
6.1 Payment terms. All invoices must be settled seven days before the completion of your clearance. Accepted payment methods are debit card and pre-agreed bank transfer. We do not accept credit card or cheque payments.
6.2 Waste ownership and responsibility. All waste from the property remains your property and responsibility until our invoice is paid. We reserve the right to offload your waste back at the property if our invoice is not paid.
6.3 Refunds. If you end the contract because of something we have done or have told you we are going to do, we will refund you in full for any Services not provided. If you change your mind within 14 days after booking (and the Services have not been completed), we will provide a refund minus any proportional costs for Services already provided.
7. OUR RIGHTS TO END THE CONTRACT
7.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due and still do not make payment within 7 days before the clearance date, unless agreement has been made in writing;
(b) you do not provide us with necessary information or access to the property within a reasonable time;
(c) you do not inform us of any known hindrances to our work.
7.2 Cancellation Fee Policy If you need to cancel your house clearance service, the following fees will apply:
More than 72 hours before the scheduled clearance: A £50 administrative fee will be charged.
24-72 hours before the scheduled clearance: A fee of 25% of the quoted cost will be charged.
Within 24 hours of the scheduled clearance: A fee of 50% of the quoted cost will be charged.
This policy ensures we can cover the administrative costs of scheduling and planning your clearance and mitigates the loss of potential business.
8. IF THERE IS A PROBLEM WITH THE SERVICES
8.1 How to report problems. If you have any questions or complaints about the Services, contact our customer service team at 01341 241 888 or cambrian.clearance@gmail.com.
8.2 Your legal rights. We are under a legal duty to supply Services that conform to this contract. This does not affect your legal rights.
9. OTHER IMPORTANT TERMS
9.1 Governing law. These terms are governed by Welsh law and you can bring legal proceedings in respect of the Services in the Welsh courts.
9.2 Severability. If a court finds part of this contract illegal, the rest will continue in force.
9.3 Third-party rights. This contract does not give rise to any rights for third parties.

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